Touchless invoice processing rises from under 20% to over 70%
Microsoft's customer story says Asurion used Copilot Studio to get invoice automation back on track, lifting touchless invoice processing from under 20% to over 70%. Vendor-published.
- Agent or tool
- Copilot Studio agents
- Topic
- Finance
- Reported on
- Case study (Microsoft)
- Added
- 2026-10-29
Why it matters
Money tasks are tedious but high-stakes, which is exactly where a careful agent helps: it does the checking and paperwork while a person keeps the final say. It is one of 74 sightings filed under Finance on Agent Sightings (number 67 by interest), and one of 3 involving Copilot Studio agents.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio agents or any similar agent and adjust the details to your situation.
Read each supplier invoice, match it to the purchase order, and approve it automatically when it matches. Send anything that does not match to a person with the reason.
Tip: Keep the agent in 'propose, don't pay' mode: let it gather numbers and draft messages, and approve any payment or account change yourself.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/27456-asurion-insurance-services-m…. Our summary is a paraphrase; details are in the source.
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