24/7 phone agents schedule primary-care visits
Banner Health selected ElevenLabs voice agents to answer patient calls around the clock with no hold queue, schedule, reschedule and cancel appointments directly in its electronic medical record, and warm-transfer to staff with call context when a human is needed.
- Agent or tool
- ElevenAgents (ElevenLabs)
- Topic
- Travel & Booking
- Reported on
- Vendor blog (ElevenLabs)
- Added
- 2026-10-29
Why it matters
Trips involve lots of searching, forms and waiting on hold. This is an example of an agent handling that busywork so the traveller only has to approve the result. It is one of 68 sightings filed under Travel & Booking on Agent Sightings (number 67 by interest), and one of 1 involving ElevenAgents (ElevenLabs).
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ElevenAgents (ElevenLabs) or any similar agent and adjust the details to your situation.
Answer calls from patients, book, move or cancel appointments in the scheduling system, and transfer to a staff member with a summary when the caller needs a person.
Tip: Have the agent list options with prices and cancellation rules, and only book once you have said yes to one.
Source
Read the original first-hand account on Vendor blog (ElevenLabs): https://elevenlabs.io/blog/banner-health. Our summary is a paraphrase; details are in the source.
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