A bank's assistant sorts client emails and answers 16,000 colleagues
Anthropic says Barclays uses Claude to classify incoming client emails in Global Markets and choose the right processing route. Its Colleague Knowledge Assistant, live since 2025, has 16,000+ users and over a million searches. Barclays expects Claude Code use by 50% of developers by end of 2026. Vendor-published.
- Agent or tool
- Claude (Barclays knowledge assistant, email triage)
- Topic
- Finance
- Reported on
- News (Anthropic)
- Added
- 2026-10-29
Why it matters
Money tasks are tedious but high-stakes, which is exactly where a careful agent helps: it does the checking and paperwork while a person keeps the final say. It is one of 74 sightings filed under Finance on Agent Sightings (number 64 by interest), and one of 1 involving Claude (Barclays knowledge assistant, email triage).
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude (Barclays knowledge assistant, email triage) or any similar agent and adjust the details to your situation.
Read each incoming client email, work out what is being asked, add any missing details, and send it to the right operations queue. Flag anything unclear.
Tip: Keep the agent in 'propose, don't pay' mode: let it gather numbers and draft messages, and approve any payment or account change yourself.
Source
Read the original first-hand account on News (Anthropic): https://www.anthropic.com/news/barclays-scales-claude. Our summary is a paraphrase; details are in the source.
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