A small-engine maker's customer agent grows into the supply chain
Google says Briggs & Stratton's customer-service agent, Briggs & Stratton Assist, led to supply-chain agents that use SAP data in BigQuery to handle volume change controls, exception messages and safety stock in seconds. Staff have built 25+ low-code agents. Vendor-published, no figures beyond that.
- Agent or tool
- Briggs & Stratton Assist (Gemini Enterprise)
- Topic
- Business & Startups
- Reported on
- Blog (Google Cloud)
- Added
- 2026-10-29
Why it matters
Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 24 sightings filed under Business & Startups on Agent Sightings (number 15 by interest), and one of 1 involving Briggs & Stratton Assist (Gemini Enterprise).
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Briggs & Stratton Assist (Gemini Enterprise) or any similar agent and adjust the details to your situation.
Review the SAP exception messages for today, decide which are routine, resolve those, and list the rest for a planner.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Blog (Google Cloud): https://cloud.google.com/transform/agentic-factory-manufacturing-new-age-of-aut…. Our summary is a paraphrase; details are in the source.
Featured in these guides
Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.