An agent answers 'where is my drive data?' tickets at Mobileye
Mobileye engineers kept asking about the status of drive-recording sessions in its data pipeline, and each answer meant checking several systems. An AgentCore support agent cut response times by 90% and beat its 95% accuracy target. Mobileye says it then opened the platform to other teams.
- Agent or tool
- AI Support Agent (Amazon Bedrock AgentCore)
- Topic
- DevOps & Infra
- Reported on
- Blog (AWS)
- Added
- 2026-10-29
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 45 sightings filed under DevOps & Infra on Agent Sightings (number 3 by interest), and one of 1 involving AI Support Agent (Amazon Bedrock AgentCore).
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into AI Support Agent (Amazon Bedrock AgentCore) or any similar agent and adjust the details to your situation.
Engineers keep asking about the status of their data-processing jobs. For each question, find the session, check the logs and output, and reply with the status and any failure reason. Say so when you are not sure.
The prompt breaks down into 3 steps you can check as the agent works:
- Engineers keep asking about the status of their data-processing jobs.
- For each question, find the session, check the logs and output, and reply with the status and any failure reason.
- Say so when you are not sure.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Blog (AWS): https://aws.amazon.com/blogs/machine-learning/how-mobileye-transformed-support…. Our summary is a paraphrase; details are in the source.
Featured in these guides
Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.