Rakuten rolls Claude agents out to four departments in a week
Anthropic says Rakuten deployed Claude Managed Agents across product, sales, marketing and finance within one week, ships major releases every two weeks instead of quarterly, and cut critical errors by 97%. Its Claude Code work cut time to market from 24 days to 5. Vendor-published.
- Agent or tool
- Claude Managed Agents / Claude Code
- Topic
- Software Development
- Reported on
- Case study (Anthropic)
- Added
- 2026-10-29
Why it matters
Coding agents are moving from autocomplete to doing whole tasks: reading a codebase, making a plan and changing many files. This case is a concrete example of where that works in practice. It is one of 109 sightings filed under Software Development on Agent Sightings (number 1 by interest), and one of 1 involving Claude Managed Agents / Claude Code.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude Managed Agents / Claude Code or any similar agent and adjust the details to your situation.
Take this feature request, break it into tasks, write the code and tests, and open a pull request. Flag anything you are unsure about for a human reviewer.
Tip: Work on a fresh branch, ask for a plan before edits, and review the diff and test results before merging.
Source
Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/rakuten. Our summary is a paraphrase; details are in the source.
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