An industrial firm's policy bot answers 2,000 questions a month
Microsoft says Regal Rexnord's RRX GPT, a Copilot Studio agent in Teams, answers employee questions on policy and internal knowledge from SharePoint, Microsoft 365 and ServiceNow. It handles 2,000+ inquiries a month and saves an estimated 2,400 hours a year. Vendor-published.
- Agent or tool
- RRX GPT (Copilot Studio)
- Topic
- Productivity
- Reported on
- Case study (Microsoft)
- Added
- 2026-10-29
Why it matters
Small, repetitive tasks eat more of the week than anyone likes to admit. Cases like this show an agent taking a chore off someone's plate end to end, not just suggesting what to do. It is one of 201 sightings filed under Productivity on Agent Sightings (number 47 by interest), and one of 1 involving RRX GPT (Copilot Studio).
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into RRX GPT (Copilot Studio) or any similar agent and adjust the details to your situation.
Answer employees' questions about company policy using our SharePoint and ServiceNow articles. Cite the page you used and say so when you do not know.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26197-regal-rexnord-microsoft-copi…. Our summary is a paraphrase; details are in the source.
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