Restaurant phone agents answer every call and take bookings
A CIO report says Fogo de Chão (about 120 locations) now answers 100% of calls, against up to 25% dropped before, with 10% more bookings reported. Fertitta's agents connect to APIs and make reservations, which a Fertitta executive says bring 3,000 bookings and $600,000 a month.
- Agent or tool
- Vendor voice agents
- Topic
- Travel & Booking
- Reported on
- News (Models at Work)
- Added
- 2026-10-29
Why it matters
Trips involve lots of searching, forms and waiting on hold. This is an example of an agent handling that busywork so the traveller only has to approve the result. It is one of 68 sightings filed under Travel & Booking on Agent Sightings (number 48 by interest), and one of 1 involving Vendor voice agents.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Vendor voice agents or any similar agent and adjust the details to your situation.
Answer every call to my restaurant, take reservations against our booking system, answer menu and opening-hours questions, and pass anything complicated to staff with a short note.
Tip: Have the agent list options with prices and cancellation rules, and only book once you have said yes to one.
Source
Read the original first-hand account on News (Models at Work): https://modelsatwork.news/article/cio-vendor-led-agentic-ai-fertitta-fogo-polya…. Our summary is a paraphrase; details are in the source.
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