Phone agents handle Anker's first-line support calls
Retell's voice agents handle US and UK tier-1 post-sales support for Anker, including order tracking, warranty checks and troubleshooting, with an 80.4% case resolution rate reported. Retell says it now handles more than 100 million calls a month.
- Agent or tool
- Retell AI voice agents
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-10-29
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 21 sightings filed under Customer Support on Agent Sightings (number 2 by interest), and one of 1 involving Retell AI voice agents.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Retell AI voice agents or any similar agent and adjust the details to your situation.
Answer incoming support calls for my electronics shop: look up order status, check warranty, walk the caller through basic troubleshooting, and brief a human with the details before transferring when you cannot fix it.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/retell-ai. Our summary is a paraphrase; details are in the source.
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