Support call summaries
A team runs speech recognition plus a small LLM to transcribe and summarize support calls, beating the agents' own notes.
- Agent or tool
- Custom agent
- Topic
- Customer Support
- Reported on
- Hacker News
- Added
- 2026-10-15
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 2 sightings filed under Customer Support on Agent Sightings (number 2 by interest), and one of 182 involving Custom agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.
Summarize this support call transcript: customer issue, steps tried, resolution, follow-ups owed, and customer sentiment.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Hacker News: https://news.ycombinator.com/item?id=44405067. Our summary is a paraphrase; details are in the source.