Chase an airline refund dispute
Observed in the wild: user handed the full $1,200 flight refund dispute to the Instinct agent after two months of airline silence and stall tactics. The agent sent automated firm follow-ups every 48 hours to keep the thread alive, logged every broken promise and missed callback into a clean paper trail, and prepared a formal grievance letter to the aviation regulator. The airline processed the full refund within one week.
- Agent or tool
- Custom agent
- Topic
- Shopping
- Reported on
- X
- Added
- 2026-10-15
Why it matters
Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 65 sightings filed under Shopping on Agent Sightings (number 7 by interest), and one of 182 involving Custom agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.
Shopping task: chase an airline refund dispute. Collect order/policy details, prepare exact steps, and pause before submit or payment.
Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.
Source
Read the original first-hand account on X: https://x.com/ivysana03/status/2104538178711695529. Our summary is a paraphrase; details are in the source.
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