Agent Sightings Real agent use cases

Find airline food-fee reimbursement emails buried in the inbox

According to the write-up, the agent of Meta's Muse was tasked with handling the unresolved refund of SAS, and after examining airline emails, it was discovered that the airline had already reimbursed the food fees.

Agent or tool
Meta Muse
Topic
Email & Inbox
Reported on
Hacker News
Added
2026-10-15

Why it matters

Email is where a lot of admin quietly piles up. An agent that can read, sort, draft and follow up turns an inbox from a to-do list into something closer to a summary. It is one of 106 sightings filed under Email & Inbox on Agent Sightings (number 11 by interest), and one of 34 involving Meta Muse.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Meta Muse or any similar agent and adjust the details to your situation.

Go through my mail for this goal: find airline food-fee reimbursement emails buried in the inbox. Propose labels, drafts, and unsubscribes as a checklist; change nothing until I approve.

Tip: Start with read-only access or 'draft, don't send', and check a few drafts before trusting it to send anything.

Source

Read the original first-hand account on Hacker News: https://news.ycombinator.com/item?id=49619764. Our summary is a paraphrase; details are in the source.

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