Agent Sightings Real agent use cases

Power a restaurant customer service chatbot backend

A published walkthrough shows a restaurant chatbot that responds to customer inquiries through text and voice memos is powered by a Make.com workflow as the backend.

Agent or tool
Make
Topic
Shopping
Reported on
X
Added
2026-10-15

Why it matters

Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 65 sightings filed under Shopping on Agent Sightings (number 55 by interest), and one of 10 involving Make.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Make or any similar agent and adjust the details to your situation.

Shopping task: power a restaurant customer service chatbot backend. Collect order/policy details, prepare exact steps, and pause before submit or payment.

Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.

Source

Read the original first-hand account on X: https://x.com/chemE_ng/status/2110087829661376667. Our summary is a paraphrase; details are in the source.

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