Agent Sightings Real agent use cases

Restaurant booking with an allergy note

In a usability review, a browser agent researched restaurants, filled the reservation form including an allergy note, and paused for approval.

Agent or tool
ChatGPT Agent
Topic
Shopping
Reported on
Blog
Added
2026-10-15

Why it matters

Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 65 sightings filed under Shopping on Agent Sightings (number 27 by interest), and one of 48 involving ChatGPT Agent.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT Agent or any similar agent and adjust the details to your situation.

Find a quiet restaurant near <area> for 4 people at 7pm Friday that handles nut allergies. Fill in the booking form and stop for my confirmation before submitting.

Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.

Source

Read the original first-hand account on Blog: https://www.nngroup.com/articles/impressions-chatgpt-agent/. Our summary is a paraphrase; details are in the source.

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