Agent Sightings Real agent use cases

Triage client messages into tickets and replies

A published walkthrough shows A Slack watcher on one client thread triggers a Devin session on each new message. Devin investigates the issue on its own, creates a Linear ticket, and sketches a response. The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval.

Agent or tool
Devin
Topic
Productivity
Reported on
X
Added
2026-10-15

Why it matters

Small, repetitive tasks eat more of the week than anyone likes to admit. Cases like this show an agent taking a chore off someone's plate end to end, not just suggesting what to do. It is one of 196 sightings filed under Productivity on Agent Sightings (number 50 by interest), and one of 20 involving Devin.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Devin or any similar agent and adjust the details to your situation.

Help me triage client messages into tickets and replies. Break it into steps, show your work, and wait for confirmation before anything irreversible, paid, or outbound.

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on X: https://x.com/russelljkaplan/status/2057932036892197337. Our summary is a paraphrase; details are in the source.

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