Triage support tickets and draft replies
According to the write-up, the skill interviews you about your support stack, then writes TypeScript scripts for your ticketing, billing and database APIs, plus response templates. Once assembled, the agent lists and triages every open ticket, suggests the most urgent one, pulls billing and customer context, and sketches a reply. For the Lex setup (HelpScout, Stripe, PostgreSQL), The builder assembled 15 scripts and 6 templates.
- Agent or tool
- Claude Code
- Topic
- Productivity
- Reported on
- GitHub
- Added
- 2026-10-15
Why it matters
Small, repetitive tasks eat more of the week than anyone likes to admit. Cases like this show an agent taking a chore off someone's plate end to end, not just suggesting what to do. It is one of 196 sightings filed under Productivity on Agent Sightings (number 21 by interest), and one of 164 involving Claude Code.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude Code or any similar agent and adjust the details to your situation.
Help me triage support tickets and draft replies. Break it into steps, show your work, and wait for confirmation before anything irreversible, paid, or outbound.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on GitHub: https://github.com/nbashaw/claude-cs. Our summary is a paraphrase; details are in the source.