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Salesforce Agentforce: what it is and what people actually do with it
Salesforce's platform for autonomous agents grounded in its business data, used for service, sales and employee workflows. source
I have 10 sightings of Salesforce Agentforce. Its most common jobs: Customer Support (7), Email & Inbox (1), Shopping (1).
- Vendor
- Salesforce
- Official site
- www.salesforce.com
- Sightings here
- 10 cases
- Pricing
- A third-party comparison lists Flex Credits at $500 per 100,000 credits. See Salesforce for current pricing. pricing source
Customer Support · 7 Email & Inbox · 1 Shopping · 1 Travel & Booking · 1
Head to head
Cases (10)
- Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the… - A Texas licensing agent answers in English and Spanish, any hour · Agent Sheri (Agentforce) · Customer Support
Texas DPS launched 'Sheri', an Agentforce agent on chat and voice that answers licence questions and guides people through renewals, ID replacement… - An energy firm's agent explains contracts to new customers · Agentforce (ENGIE) · Customer Support
ENGIE's Agentforce agent handles 1,500+ conversations a day, autonomously resolving 71% of cases with 83% response accuracy. In Italy, a link in the… - Draft replies to retailers' order-status emails · Agentforce B2B service agent · Email & Inbox
In Nestlé's B2B pilot, Agentforce reads retailers' emails and attachments, looks up order data and drafts a reply; a rep approves it. Finding order… - Nestlé's first consumer-service agent resolves 40% of enquiries · Agentforce consumer service agent · Customer Support
Nestlé launched an Agentforce consumer-service agent in eight weeks. In pilots it resolved 40% of consumer enquiries on its own with a 4.8/5… - Crocs shoppers get a chat agent for returns and checkout · Rivet (Agentforce) · Shopping
Crocs built Rivet, a retail agent on Agentforce, from concept to customer-ready in five months. It launched with five use cases: product discovery… - A credit union's agent resolves 82% of chats · Agentforce · Customer Support
Salesforce says BCU, a US credit union with 360,000+ members, now has an Agentforce agent with an 82% resolution rate, 97% engagement and under 3%… - A business-travel platform's agent cancels bookings for people · Eva (Agentforce) · Travel & Booking
Engine's agent Eva handles hotel, flight and car-rental changes by chat and voice. Salesforce says it resolves 50% of chat inquiries, cuts handle… - An airline's agent resolves 45% of eligible inquiries · Agentforce (Agent Script) · Customer Support
Salesforce says Southwest Airlines' Agentforce deployment has handled 2 million+ customer interactions with a 45% case resolution rate, and projects… - A crypto platform's agent resolved 91,400 chats · Agentforce · Customer Support
Salesforce says Nexo, with 7 million customers in 200+ jurisdictions, uses Agentforce to resolve 62% of cases, handled 91,400 chats and saved 2,600+…
No affiliate links here. If that ever changes, I will say so on this page. Facts checked 29 Oct 2026; vendors change things without telling me.