Home › Comparisons › Salesforce Agentforce vs Microsoft Copilot Studio vs Gemini Enterprise

Salesforce Agentforce vs Microsoft Copilot Studio vs Gemini Enterprise

The big-company agent platforms, as described by their own pages, and with the pricing models that I could actually find. Most of the cases on this site that mention them are vendor-reported, which I flag every time, like a nervous lifeguard.

	Salesforce Agentforce	Microsoft Copilot Studio	Gemini
What it is	Autonomous agents grounded in Salesforce business data, for service, sales and employee work source	A low-code platform for agents that connect to Microsoft 365, Power Platform and other channels source	Google Cloud's platform to build, scale and govern agents; access to 200+ models including Gemini and Claude source
Pricing unit	Flex Credits: $500 per 100,000 credits, per a third-party comparison source	Copilot Credits: packs of 25,000 for $200 a month, or pay as you go source	CX Agent Studio: $0.50 per chat or voice session source

Every cell links to where I read it. Facts checked 29 Oct 2026. Prices and plans change quickly; confirm on the vendor's site before you spend anything.

How to read this

These are three different pricing meters: credits, credits and sessions. Convert to your own expected volume before comparing.
Pick by where your data already lives: the platforms are built around Salesforce, Microsoft 365 and Google Cloud respectively.

What people actually did with them

Salesforce Agentforce: 10 cases here

Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the…
A Texas licensing agent answers in English and Spanish, any hour · Agent Sheri (Agentforce) · Customer Support
Texas DPS launched 'Sheri', an Agentforce agent on chat and voice that answers licence questions and guides people through renewals, ID replacement…
An energy firm's agent explains contracts to new customers · Agentforce (ENGIE) · Customer Support
ENGIE's Agentforce agent handles 1,500+ conversations a day, autonomously resolving 71% of cases with 83% response accuracy. In Italy, a link in the…
Draft replies to retailers' order-status emails · Agentforce B2B service agent · Email & Inbox
In Nestlé's B2B pilot, Agentforce reads retailers' emails and attachments, looks up order data and drafts a reply; a rep approves it. Finding order…

Microsoft Copilot Studio: 8 cases here

Five agents read customer order emails for Unilever · NOVA (Microsoft Foundry) · Business & Startups
Unilever built NOVA, five agents on Microsoft Foundry: four read order emails and extract the order, a fifth checks their work. Across 11 pilot…
Touchless invoice processing rises from under 20% to over 70% · Copilot Studio agents · Finance
Microsoft's customer story says Asurion used Copilot Studio to get invoice automation back on track, lifting touchless invoice processing from under…
A fuel company's agents do IBAN lookups, PO creation and onboarding · Copilot Studio agents · Business & Startups
Microsoft says SOCAR Türkiye's Copilot Studio agents cover finance, legal, HR, procurement and IT: payment lookups, approvals, SAP purchase-order…
An industrial firm's policy bot answers 2,000 questions a month · RRX GPT (Copilot Studio) · Productivity
Microsoft says Regal Rexnord's RRX GPT, a Copilot Studio agent in Teams, answers employee questions on policy and internal knowledge from…

Gemini: 25 cases here

Appeal a denied travel insurance claim · Gemini · Travel & Booking
Linked example of appeal a denied travel insurance claim. The poster uploaded the full travel-insurance policy PDF plus all claim correspondence to…
Research hotels and pull tax documents · Gemini · Finance
Observed in the wild: gemini shows up in a write-up about research hotels and pull tax documents. The linked post is the primary source for steps…
Handle hotel booking and directions on a business trip · Gemini · Travel & Booking
On a messy international work trip, Gemini picked a policy-compliant last-minute Heathrow layover hotel and walked someone from gate through…
Contract and invoice review down from 1 hour to 5 minutes · Gemini Enterprise · Finance
Google says Bradesco's finance team uses Gemini Enterprise for fiscal, accounting and contract analysis, cutting document review from one hour to…

Visit Salesforce Agentforce · Visit Microsoft Copilot Studio · Visit Gemini

No affiliate links here. If that ever changes, I will say so on this page.