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ServiceNow: what it is and what people actually do with it

An enterprise workflow platform with AI agents for IT and service desks.

I have 3 sightings of ServiceNow. Its most common jobs: Customer Support (1), DevOps & Infra (1), Productivity (1).

Customer Support · 1 DevOps & Infra · 1 Productivity · 1

Cases (3)

A city's two agents cut IT help-desk costs by 66% · Ral-E and Alli (ServiceNow AI Specialist) · Customer Support
The City of Raleigh, North Carolina, put 'Ral-E' (guides employees and routes tickets) and 'Alli' (resolves common IT requests end to end) into…
A hospital's IT help agent cuts handle time from 25 minutes to 9 · Wali (Moveworks) and Now Assist · DevOps & Infra
ServiceNow says Wellstar Health System's assistant Wali answers clinicians' IT questions inside Teams and the EMR support environment, while Now…
An industrial firm's policy bot answers 2,000 questions a month · RRX GPT (Copilot Studio) · Productivity
Microsoft says Regal Rexnord's RRX GPT, a Copilot Studio agent in Teams, answers employee questions on policy and internal knowledge from…

No affiliate links here. If that ever changes, I will say so on this page. Facts checked 29 Oct 2026; vendors change things without telling me.