From the linked report, someone asked Codex to obtain a refund for an Amazon subscription. Codex navigated the account settings to cancel it, then moved to the help page and opened a live chat with an associate. The associate approved the refund.
Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 65 sightings filed under Shopping on Agent Sightings (number 3 by interest), and one of 32 involving Codex.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Codex or any similar agent and adjust the details to your situation.
Shopping task: cancel an Amazon subscription and get a refund. Collect order/policy details, prepare exact steps, and pause before submit or payment.
Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.
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