Agent Sightings Real agent use cases

Handle an IKEA return end to end

Documented elsewhere: someone asked Muse to handle an IKEA return. Muse contacted support and booked the pickup. The pickup arrived at the door.

Agent or tool
Meta Muse
Topic
Shopping
Reported on
X
Added
2026-10-15

Why it matters

Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 65 sightings filed under Shopping on Agent Sightings (number 53 by interest), and one of 34 involving Meta Muse.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Meta Muse or any similar agent and adjust the details to your situation.

Shopping task: handle an IKEA return end to end. Collect order/policy details, prepare exact steps, and pause before submit or payment.

Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.

Source

Read the original first-hand account on X: https://x.com/alexandr_wang/status/2099720836307730673. Our summary is a paraphrase; details are in the source.

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